To see the status of your sensor devices:

(1) Under the Admin dropdown, select "Sensor Status."

(2) You will be shown a list of all sensors in your account, along with the following information for each: Status (Online/Offline), Last Heartbeat, Assigned Doorway and Assigned Space.



  • Online: Device is connected and operational

  • Offline/Error: Device is not connected or is unable to connect to the network

  • Unconfigured: Device is not set up

Last Heartbeat: the last time when the sensor communicated with Density’s cloud service

Doorway: the user-defined name of the doorway where the sensor is installed

Space(s): the room or space where the sensor is installed

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