Currently, our devices only support 2.4GHz. If you are trying to provision a sensor to a 5GHz network using the Density Unit Setup App, it will not connect.

Please make sure to review the following:

  1. You have entered the SSID and Network password correctly.

  2.  You are connecting via DHCP unless IT requests otherwise.

Questions? Contact or chat with a member of our support team on

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