Since COVID, it is increasingly important to be notified in real-time what is happening in your spaces. You may want to know if your space is getting close to its safe capacity or alert your cleaning staff after your space has been used a certain number of times.

Alerts allow you to be notified on a variety of Safe metrics, including occupancy, percentage of safe capacity, number of uses, and rate of entry. To learn more about ways to use these metrics, check out this article.

There are two ways to receive alerts: SMS or push notifications.

IMPORTANT: Currently, only the occupancy metric alert is available as a push notification.


To set up an SMS alert to be sent to your phone, follow the below steps.
Note: To set up alerts yourself, you must have either Admin or Owner permissions. You can set up alerts for team members that do not have a Density login or enough permissions.

  1. Login to
  2. In the Spaces tab, select your desired space
  3. At the top right, click Alerts
  4. In the drop-down menu, select Add an alert
  5. Enter the mobile number you wish to receive the SMS alert -- Note: click the country flag to change the country code
  6. In the drop-down menu, which metric you want to be alerted on
  7. Enter the additional details requested
  8. In the Notify me at most drop-down menu select at what frequency you wish to receive the alert
  9. Click Save when you want to set the alert live

Push Notification

To set up a push notification, follow the below steps.
Note: To set up push notifications, you must have either Admin or Owner permissions.

  1. Open the blue Density Mobile app (iOS or Android)
  2. Login with your same credentials that you use to login to the Density dashboard.
  3. At the top of app, tap on the space name to see all spaces in your portfolio.
  4. Tap the desired space.
  5. At the top right, tap the bell icon. This will swipe to a new screen.
  6. At the top right tap the "+" icon.
  7. Tap the first Select an item.. field to select whether you want to be notified if occupancy gets to be above or below a specific threshold.
  8. In the people field, enter the occupancy number
  9. Tap the second Select an item... to select how often you would like to receive push notifications if the event occurs.
  10. Optional: Tap Advanced Settings if you want to get a 2nd notification if level of occupancy increases by a certain number of people.
  11. In the lower right corner tap Save to set up the push notification alert.

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