Device Hardware

Questions about the sensor? Find device-specific answers here.

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19 articles in this collection
Written by Meghan Cahill, Adam Sewall, Leanna Castello and 1 other

About the sensor

How does the device work?

Written by Adam Sewall
Updated over a week ago

Does the device use a camera?

Written by Meghan Cahill
Updated over a week ago

Why doesn’t Density use cameras?

Written by Meghan Cahill
Updated over a week ago

What does the device see?

Written by Adam Sewall
Updated over a week ago

Can I see which person/group is occupying a space?

Written by Meghan Cahill
Updated over a week ago

How hot does the sensor get?

This article provides an overview of the the device's temperature range and best practices to avoid overheating.

Written by Loni Coelho
Updated over a week ago

How loud is the Density Sensor?

Expected noise and sound levels from the Density sensor.

Written by Leanna Castello
Updated over a week ago

Do you support Bluetooth?

Density sensors support BLE for provisioning the device and troubleshooting

Written by Meghan Cahill
Updated over a week ago

Device power

How is the device powered?

Written by Meghan Cahill
Updated over a week ago

What happens if I use PoE switches instead of PoE+?

Written by Meghan Cahill
Updated over a week ago

If I don’t have a PoE+ switch, can I plug the sensor to the wall outlet?

Written by Meghan Cahill
Updated over a week ago

Device data

What data is transmitted to the cloud?

Written by Meghan Cahill
Updated over a week ago

How do you connect to the cloud?

Written by Meghan Cahill
Updated over a week ago

Is the data encrypted?

Written by Meghan Cahill
Updated over a week ago

Device care

What does the LED status light mean?

Written by Meghan Cahill
Updated over a week ago

What happens if someone tampers with device and disables it?

Written by Meghan Cahill
Updated over a week ago

How do I reset the sensor?

Instructions for how to reset the Density sensor

Written by Leanna Castello
Updated over a week ago

How do I clean the sensor?

Use isopropyl alcohol and a lint free microfiber cloth to clean the glass on your sensor.

Written by Leanna Castello
Updated over a week ago

What happens if the device breaks?

If we're unable to troubleshoot the device, we'll replace it.

Written by Adam Sewall
Updated over a week ago