Troubleshooting and Support

Have additional questions? Check here for troubleshooting and FAQs.

4 articles in this collection
Written by Adam Sewall, Leanna Castello, and Emily Tallon

How do I contact customer support?

Written by Leanna Castello
Updated over a week ago

Troubleshooting

Why is my sensor offline?

Troubleshoot offline sensors by using the LED indicator and the steps in this article.

Written by Emily Tallon
Updated over a week ago

Troubleshooting internet issues for offline sensors

How to troubleshoot a sensor that is no longer connected due to loss of internet connectivity, with a red or purple LED light.

Written by Emily Tallon
Updated over a week ago

FAQs

How do "max dwell time resets" work?

Maximum dwell time resets are a powerful feature that increases accuracy in certain spaces

Written by Adam Sewall
Updated over a week ago