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Troubleshooting and Support

Troubleshooting and Support

Have additional questions? Check here for troubleshooting and FAQs.

Adam Sewall avatar Leanna Castello avatar Emily Tallon avatar
4 articles in this collection
Written by Adam Sewall, Leanna Castello, and Emily Tallon

How do I contact customer support?

Leanna Castello avatar
Written by Leanna Castello
Updated over a week ago
Troubleshooting

Why is my sensor offline?

Troubleshoot offline sensors by using the LED indicator and the steps in this article.
Emily Tallon avatar
Written by Emily Tallon
Updated over a week ago

Troubleshooting internet issues for offline sensors

How to troubleshoot a sensor that is no longer connected due to loss of internet connectivity, with a red or purple LED light.
Emily Tallon avatar
Written by Emily Tallon
Updated over a week ago
FAQs

How do "max dwell time resets" work?

Maximum dwell time resets are a powerful feature that increases accuracy in certain spaces
Adam Sewall avatar
Written by Adam Sewall
Updated over a week ago
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