Troubleshooting and Support

Have additional questions? Check here for troubleshooting and FAQs.

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6 articles in this collection
Written by Adam Sewall, Leanna Castello, Loni Coelho and 1 other

How do I contact customer support?

Written by Leanna Castello
Updated this week

Troubleshooting

Resetting the sensor and network settings

How to reset the sensor and WiFi network template if your sensor has gone offline due to internet connection issues

Written by Emily Tallon
Updated this week

Why is my sensor offline?

Troubleshoot offline sensors by using the LED indicator and the steps in this article.

Written by Emily Tallon
Updated this week

Troubleshooting internet issues for offline sensors

How to troubleshoot a sensor that is no longer connected due to loss of internet connectivity, with a red or purple LED light.

Written by Emily Tallon
Updated this week

What can I do if a sensor is not coming online?

This article provides you with helpful troubleshooting tips for sensors using ethernet for connectivity via a switch. Audience: IT Engineer

Written by Loni Coelho
Updated this week

FAQs

How do "max dwell time resets" work?

Maximum dwell time resets are a powerful feature that increases accuracy in certain spaces

Written by Adam Sewall
Updated this week